Info, Questions and Answers

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FAQ - frequently asked questions

Click/tap on the questions to see our answers.

You will find further questions and answers on the special topics of online games, outdoor games, children’s version, gift cards, team events etc. on the corresponding subpages.

Questions about the number of players/team size

Can we play two rooms at the same time with a large group?

Yes, that’s not a problem. Please check our booking calendar directly to see if both rooms are available on your preferred date – and then simply book both. The start time for your event will then be the start time of the first game, unless we agree otherwise.

Can we play your rooms in pairs?

Generally: no.

The rooms are designed for large groups and are therefore extremely difficult for two people. For very experienced escapers, we can still make it possible to play the music machine room as a team of two. The rate is the same as for 3 people. However, please consider looking for one or two more players, as the flow of the game is certainly better with a larger team.

Can we play with more players than the maximum number allowed in the room?

Unfortunately not.

cancellation

Until when can I cancel my game?

More than 14 days before the date:

Your booking can be canceled free of charge.

14 days to 48 hours before the date:

Your booking will be converted into a voucher. The validity time is 365 days.

Less than 48 hours before the booked appointment:

Your booking will be converted into a voucher and a service fee of €30 will be charged.

Accessibility and language

Can I play your rooms with a wheelchair?

Yes, the game about the magic music machine is largely barrier-free, at least as far as wheelchairs are concerned. The narrowest corridor that we cannot change is 70 cm wide. However, as every wheelchair has different dimensions, we would ask you to simply get in touch with us. We are happy to share our experiences and see how we can arrange your visit. The highest threshold to be crossed is a normal threshold at the entrance door (1-2 cm).

Unfortunately, we do not have a wheelchair-accessible toilet!

Unfortunately, the travelers‘ room is not wheelchair accessible due to various installations.

Trigger warnings, lights and colors

We use various light and sound effects, but no strobes or similar. Nevertheless, the room is equipped with light effects and LED running lights.

These can be problematic for people with epilepsy, which is why we would advise those affected not to visit. If in doubt, we look forward to hearing from you so that we can discuss the issue openly.

We have made every effort to take the needs of colorblind people into account as far as possible in the technical implementation of the puzzles and the gameplay. However, this is never 100% possible.

Can we play your rooms in English?

Yes, you can play both our rooms in english and you can also read the whole site in english. Looks like you’re already at it.
Also let us know if you wish to play in english (you can do so by choosing your language in the booking form), because we must prepare the game for this.

Questions about the game

Is it scary? Will I be locked up?

No, you’re just playing a game! You won’t be locked in here, it’s not cramped and there are no shock effects. The lighting is also usually sufficient. Some of our rooms even have daylight.

Is the Magic Music Machine also suitable for non-musicians?

But of course. Even if you are not musical, can read music or play an instrument, you will have a lot of fun with us.

Will our group be separated during the game?

No, your group stays together as a team from start to finish. Of course, this does not apply if you occupy two rooms at the same time with a large group.

You can find more frequently asked questions on specific topics here:

Prices for our Escape Room in Cologne

These prices refer to the real Escape Rooms in Cologne.

We have compiled the discounted prices on Escape Wednesday for you here.
For the rates of the online games and other information, please go to our online escape store.

All prices are in euros.

3 persons 99,- Teampreis
Per person 33,-
4 persons 128,- Teampreis
Per person 32,-
5 persons 150,- Teampreis
Per person 30,-
6 persons 168,- Teampreis
Per person 28,-
7 persons 182,- Teampreis
Per person 26,-
8 persons 200,- Teampreis
Per person 25,-

Our special packages

Please note: Children’s and family rates only apply to the magical music machine.
Age of children 11-14 years (recommendation: from 5th grade) *.

3 children 99,- Gruppenpreis
..and 0-1 accompanying adults*
4 children 120,- Gruppenpreis
..and 0-1 accompanying adults*
5-8 children 140,- Gruppenpreis
..and 0-1 accompanying adults*
1 child 99,- Gruppenpreis
..and 2 accompanying adults
2 children 120,- Gruppenpreis
..and 2 accompanying adults
3 children 140,- Gruppenpreis
..and 2 accompanying adults
4-7 children 160,- Gruppenpreis
..and 2 accompanying adults

Offers? Discount? You can get them on Escape Room Wednesday!

Children's birthday party in the Escape Room

You can find a detailed description of our special offer for children and families here:

The most important in a nutshell

Our “magical music machine” room is suitable for children. And so, of course, for children’s birthday parties.

Minimum age 11 years (recommendation of the house: at least 5th grade).
One adult supervisor is included in the price.

For all further information, please visit the page for families and children via the blue button above the list.

Note:

Our second room, the traveler, is not suitable for children.

Opening hours

Mondays to Fridays: 15:00 – 22:00

Saturdays and Sundays: 09:30 – 22:00

You can always see available dates in the booking calendar.

Special opening times during the summer vacations, on public holidays and for events can also be found in the booking calendar (no guarantee).

If you would like to make an appointment, or play at timeslots which are not officially available, please contact us using the contact form.

Payment options

Procedure

Please be on time, i.e. at the booked time, so as not to delay the process too much for the following groups. We need enough time to prepare and tidy the rooms for the next group. Please also bear in mind that there is probably another group in the room playing before you that still wants to finish.

As soon as your group is complete, we will briefly explain how the game works and then you can get started! If there is still time after the game and you feel like it, we can take another look at the room together or take a photo of you in the room.

Your total stay lasts approx. 80-90 minutes.