Contact us
Reach out to us via contact form, e-mail, telephone or messenger
The most frequent telephone enquiries
…are perhaps already answered here?
Spybrain Escape Room News - Our Newsletter
You often ask us how you can find out from us when there is something new – be it a new escape room, a new online escape room, a competition or other promotions.
We have created a newsletter that we send out at the exact moment there is something new to report.
We will then send you a short confirmation that we have registered you. After that, you will not hear from us again until there is news that is relevant to you. Your data will of course not be used for anything else.
You can find out more about data protection at Spybrain on our legal notice page.
You can also reach us by phone or messenger
If we can’t answer the phone at the moment, please leave a message telling us what the issue is so that we can help you as quickly as possible.
Phone, SMS, Messenger (WhatsApp or Signal):
Our address and postal address
Spybrain Escape
Kartäuserwall 53
50678 Köln (Cologne)
Where else can I find detailed answers to my questions?
There are lots of questions that we are asked again and again. We have summarized and answered these questions on the respective pages.
Please be sure to stop by there too! (Always at the bottom of the respective pages!)
Our concern: good communication
Be sure to take a look at our info page. There you will find lots of information on prices, dates, opening hours and the schedule. We have compiled the most frequently asked questions with detailed answers for you on the respective subpages on the topics, e.g. online games, outdoor escape, group events, escape vouchers or children’s escape rooms.
If you have any questions that are not answered there, please send us a short message. We will try to take care of it as quickly as possible. The best way to do this is to use the form above. But please make sure that you write your sender address correctly in the e-mail field. Yes, spelling mistakes really do happen more often than you think! And then you would never know that we had actually answered all your questions in detail. That would be a shame, wouldn’t it? Important: Please also check your spam folder. You never know.
Calls and callbacks
Of course you can also reach us directly by phone at 015771532856. If we are not able to answer the phone in time, please understand.
Callbacks: If you leave us a message on the answering machine, we will know directly what it is about and will be happy to call you back! Please also leave your phone number clearly.
You can also send us a text message to the number given above, or contact us via messenger app: we receive messages on Whatsapp and Signal Messenger.
So, let’s hear your questions about dates, bookings, player numbers and so on – we look forward to hearing from you!
